摘要：秘书是一个以人际关系为重点的社会角色。承上启下、沟通左右、联系内外，秘书正处在这些关系的中枢，正确认识和理解秘书人际交往的价值，懂得人际交往中需具备基本能力及应注意的一些问题，处理好人际关系，是秘书职业的基本素质。就秘书的岗位性质、秘书人际交往的含义及作用而言，倾听与支持是秘书在人际交往中需具备的核心素质。在具体的秘书工作中，秘书只有不断总结与积累经验，才能有效提高秘书的核心素质。

关键词：秘书；人际交往；倾听；支持

Abstract：The secretary is a human relations as key roles in the society. Link, the left and right sides, internal and external communication link, the secretary is in these relationships center, the correct understanding and the understanding secretary of interpersonal communication value, know how to have the basic in interpersonal communication ability and should pay attention some questions, handle interpersonal relationships, is the basic quality secretary career. Is the secretary of the post properties, secretary interpersonal of the meaning and function character, listen to and support is the secretary of human relationships need to have core quality. In the specific secretary work, secretary only by constantly summary and accumulate experience, and to improve the quality of the secretary core. 

Key words：Secretary; Interpersonal; Listen to; support