摘要：我国加入世贸组织后，建筑市场与国际市场接触就是随之而然的事，那么建设过程中的施工索赔问题也就自然而然的出现了，但是由于目前市场化程度不够，施工索赔过程中隐藏的各种缺陷也随之浮出水面，所以施工索赔在建筑行业还没有普及，这也严重约束了我国建筑业的发展。本文站在施工企业的角度进行施工索赔研究，维护施工企业应得的利益。

　施工企业应该重视索赔工作，因为施工企业在处理索赔事项时常常不能占据主导地位，原因主要有：一是工期索赔费用索赔不能合理准确地计算，二是索赔证据不能及时有效地搜集、索赔报告不能及时有效地编写。文章通过分析施工索赔的概念、特征、分类、起因以及施工企业在索赔管理中存在的漏洞进行研究，并提出具体的处理措施。对施工企业遇到索赔时的工期索赔、费用索赔、以及交叉索赔进行问题分析，并结合新地体育馆工程项目施工索赔案例进具体分析，针对具体问题制定具体措施。

关键词 施工索赔；工期与费用索赔；索赔证据；索赔报告

Abstract：Since China's accession to the WTO, the construction market in line with international standards, construction claims also emerged in China, so that the construction claim is a product of China with international standards, is the product of the marketization of construction. But because the degree of marketization is not enough, there are all kinds of problems in the process of construction claims, so the construction claims are not yet common in construction industry, which seriously constraint the development of construction industry in China. This article stands in the Angle of the construction enterprise was studied by means of construction claim, safeguard the interests of the construction enterprise is due. 

　　Construction enterprises should attach importance to the claim work, because of construction enterprise is always in a passive in dealing with a claim, the reason mainly has: the first is the time limit for a project cost claim cannot be reasonably accurate calculation, the second is claim evidence cannot be collected in a timely and effective manner, claim cannot be written in a timely and effective manner. Through to analyze the causes of the claim, the claim the kinds of evidence, the content of construction claims and the problems existing in the construction enterprises in the claim management analysis, and puts forward specific solutions. For construction enterprises encounter claim time claim and cost claim, as well as cross claim problem analysis, and combined with the new stadium project the construction claim case carries on the empirical analysis, in view of the problem put forward concrete solutions. 

Keywords  construction claims  Time limit for a project claim for compensation  Expense claims   The claim report