摘要:文章以“职业倦怠”为核心展开对于酒店员工管理的研究。本文通过研究和总结国内外对于处理酒店员工职业倦怠的问题基础上，查找各方面文献资料，深度了解了目前酒员工职业倦怠的现状，对自身及其企业的危害，总结出职业倦怠的成因及其对策，让员工清晰人认识到个人因素对职业的影响，员工应注重个人职业生涯规划，提升知识技能和文化修养，尽可能消除和淡化职业倦怠；对于管理者来讲，让他们认识到职业倦怠对于酒店产生的危害及影响，明确管理上存在的问题，提出应该从人力资源管理入手，加强培训与开发，完善薪酬管理制度，注重以人为本，坚持科学化管理手段，以提升酒店竞争力，促进酒店的可持续发展；注重社会因素对职业倦怠的影响，增加社会支持度。

关键词：酒店员工  职业倦怠  职业发展  人力资源管理

ABSTRACT:The article "burnout" as the core to expand the hotel staff management. In this paper, through study and summarize at home and abroad, find all aspects of the problem on the basis of dealing with hotel staff burnout literature, the depth of understanding wine staff burnout harm to themselves and their enterprises, summed Burnout its countermeasures employees a clear understanding of the impact of individual factors on occupational employees should pay attention to personal career planning to enhance the knowledge, skills and cultural enrichment, as far as possible, eliminate and fade burnout; terms for managers, so that they recognize career the burnout hotel-generated hazards and impact, clear management on the problems raised should start from the human resources management, training and development to improve the compensation management system, focusing on people-oriented, adhere to the scientific management methods, in order to enhance the competitiveness of hotel, to promote sustainable development; focus on the impact of social factors on burnout, increase social support.

Keywords：The hotel staff；Burnout；Career Development；Human Resource Manageme

　　本课题的主要任务是深入分析和研究酒店员工职业倦怠的现状及危害，总结出职业倦怠的成因及对策，并延伸出个人职业规划在职业道路的重要性，并且让管理人员注重员工的心理的培养，从人力资源角度下手，尽可能消除和淡化职业倦怠。

　　查阅并收集相关资料，深入学习人力资源管理、心理学、社会学、酒店管理等相关理论知识，习了解国内外对职业倦怠的研究分析，得出相关经验措施。分析酒店员工产生职业倦怠的过程，通过前人和相关组织的调查，总结出职业倦怠的成因。根据国内外研究的相关数据和资料，找到相关问题的解决方案。学习总结我国酒店员工职业倦怠的现状，通过所学知识对职业倦怠所存在和遇到的问题进行分析并结合酒店员工职业倦怠实际状况提出解决对策。