摘要:随着科学与经济的快速发展，我们进入了一个信息化的新时代。新式的购物方式——网络购物应运而生。目前，由于我国还没有一个完善的法律体系对网络购物进行有效监管，常常导致网络购物消费者合法权益受到侵害。当在网络购物中，消费者的合法权益受到侵害时，消费者能否获得有效救济，成了当今社会的一个热门话题。

　　　本文分四个部分对网络购物中消费者求偿权保护问题进行探析：第一部分，阐述保护网络购物消费者求偿权的重要性；第二部分，从四个方面说明我国网络购物消费者求偿权保护存在的问题；第三部分，对国外网络购物消费者求偿权保护的立法情况进行分析；第四部分，总结上述内容，对加强我国网络购物消费者求偿权保护提出建议。

关键词：网络购物；消费者；求偿权

Abstract:With the rapid development of science and economy, we have entered a new era of information. What’s more, online-shopping has come into fashion as a new way to shop. Nowadays, as there is not a complete system in China to effectively supervise online-shopping, it often invades the legitimate rights of online-shopping consumers. Whether the online-shopping consumers will be given legal aid or not when their legitimate rights are invaded during the online-dealing has become a hot issue in the society.

　　　The article has been divided into four parts to carry on the comprehensive analysis to the protection of recourse of online-shopping consumers. Fist of all, the article shows the importance of the protection of recourse of online-shopping consumers. Second, the article expounds the existing problems of the protection of recourse of online-shopping consumers in China in four aspects. Thirdly, the article analyzes the current situation of the legislation of the protection of recourse of online-shopping consumers in foreign countries. Last but not the least, the article summarizes all the factors above and gives some specific suggestions to improve the protection of recourse of online-shopping consumers in China.

Key words: Online-shopping；Consumer；Recourse