摘要:随着经济全球化的深入发展，国际分工协作也在不断发展变化，现在已经由产品分工发展到生产过程分工，产品也从研发、生产到行销各环节已经可由不同国家的不同企业来完成，所以我国发展服务外包产业是必须的。十一五期间是我国服务外包产业的初步发展阶段，十二五期间是服务外包产业发展的转型阶段，这一阶段是实现我国外包产业升级的重要阶段。

　　　本文首先从我国服务外包产业的发展现状入手，叙述了相关的理论知识，了解到服务外包产业是基于信息网络技术发展的，也从国际国内两方面对我国当前服务外包产业所处环境及发展趋势进行分析，了解到我国服务外包产业价值链不断升级。意识到发展服务外包产业对缓解我国的就业压力，促进产业转型和优化发展环境具有重要意义。其次对服务外包产业发展过程中遇到的问题以及挑战作出阐述，通过对国际国内相关方面进行研究，从政府、企业、政策、形式等多方面对问题作出阐述，了解到当前我国服务外包产业缺乏自主创新能力也没有足够的相应的人才配备，同时国际大环境也不是很好，汇款的变动也对我们外包产业的发展产生重大影响。最后对上述出现的问题，提出我国服务外包产业跨越发展的解决方法。

关键词：服务外包；产业升级；人才培养；技术研发

ABSTRACT:With the development of economic globalization and international collaboration, different enterprises in different countries can finish the link of the production of products, so the development of service outsourcing industry is important. During the 11th five-year plan, our service outsourcing is the preliminary stage of development. It will realize the transformation of the outsourcing industry during the period of twelfth five-year transition stage. this stage is a key link.

　　　  Firstly, this article from the current situation of service outsourcing industry, describes the related theory knowledge. We can understand the service outsourcing industry is based on the  development of network technology. From the international and domestic two aspects, it analyzed the environment and development trend to our country current service outsourcing industry. It understands that service outsourcing industry value chain is updating.Secondly,it described the problems and challenges in the process of service outsourcing industry development through the research of the domestic and international relevant aspects. And it expounded the issue from the government, enterprises and so on. From the article, we can know that our present service outsourcing industry is lack of independent innovation ability and the corresponding personnel.

　　　 Finally, to these problems it puts forward solution across the development of service outsourcing industry.

Keywords:Serivce outsourcing ; upgrade industries; personnel training; technology research and development

　　本文对我国服务外包产业的发展现状和趋势，以及发展中遇到的问题与挑战等作出研究,从调整我国服务外包产业的发展模式，重视规模质量和推进国际外包市场多元化等方面出发提出实现我国服务外包产业跨越发展的对策。同时还对我国的本土优势作出分析，提出利用本土人才和外包产业园等集聚优势来实现服务外包产业的跨越发展等。