摘要:“收费难”是困扰物业管理行业从业企业的难题，即使在北京这样国际化的现代都市也不例外。造成收费难的原因有多个方面，既有消费习惯、支付意愿、支付能力的原因，也有收费方式、制度保证等方面的缺陷的原因。本文需要做的是通过调查研究背景物业服务市场的现状，在总结前人研究成果的基础上，归纳出现实中造成服务服务收费纠纷的原因类型，并在此基础上有针对性地提出解决问题的方案或政策建议。

关键词：物业收费 收费纠纷 成因 

Abstract:"Hard charging"is the troubled by the property management industry practitioners business problems, even in Beijing this international modern city is no exception. Charges caused by a number of reasons for the difficulty, the existing consumption habits, willingness to pay, affordability reasons, but also charging method and system to ensure that the reasons for such deficiencies. This article requires research done by Beijing property services market situation, at the conclusion based on the results of previous studies, summarized in reality caused by service type fees dispute the reasons for, and on this basis to solve problems in a targeted manner Program or policy recommendations.

Key Words：Property services  Fee disputes  Causes